Ontime delivery how to#

On time delivery is one of the key ways in which customers judge the delivery experience, and therefore a critical factor in customer retention. In this post we’ll dive into the main issues surrounding on time delivery, and what you need to do to improve your OTD KPIs and in turn, increase customer retention. Since customers with bad shipping experiences will not order again from the same brand, increasing on time delivery metrics should be an imperative for every brand, 3pl logistics provider, carrier, and anyone who does deliveries.ġ in 5 consumers won’t forgive brands who don’t deliver on time. Even a single failed delivery attempt can have a domino effect and cause a delay in lead times for the rest of the orders delivered on the driver’s run. It is becoming harder to get deliveries out and to customers on time, resulting in missed and late deliveries.ĭropping on time delivery rates is an issue both for customers (frustration, lack of trust in the brand) as well as for logistics operations. Here’s where most companies run into problems::ĭelivery volumes are expanding at an unprecedented rate. Measuring on time delivery rates reveals just how effective a courier service and brand are, and can help improve rates of customer satisfaction and return purchases. This KPI shows whether or not an organization is meeting its goals in regards to promised delivery times, and is critical for both measuring carrier performance and maintaining customer satisfaction. On time delivery, or OTD, is the metric used to measure supply chain efficiency.

Ontime delivery how to#

Curious what on time delivery is, why it’s so important, and most importantly, how to improve it? This post is for you.